Payment Methods
Dear Customers, We offer you a wide range of secure payment methods. Here is an overview of the payment methods we accept:
- American Express
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- Visa
Information about the company
- Website name: Aleveri
- Company name: Tebra LLC
- Address: 3801 N Capital of Texas Hwy, Austin, TX 78746, USA
- Email: info@aleveri.com
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Contact form: Here
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EIN: 61-2147209
- Customer service: Our customer service is available from Monday to Friday, 9:00 AM to 5:00 PM (EST) Eastern Standard Time
- Response time: Customer service will respond within 24 hours on business days.
Last updated date: 6/1/2026
Frequently Asked Questions
When will my order be processed?
When will my order be processed?
Orders are typically processed within 1–3 business days (Monday–Friday) after they are placed.
Do you offer free shipping?
Do you offer free shipping?
Yes. We provide free tracked shipping throughout the United States.
Will I have to pay customs duties or import fees?
Will I have to pay customs duties or import fees?
No. We ship using Delivered Duty Paid (DDP) service to the United States. Any applicable import duties and taxes are handled before delivery, so you will not be charged additional fees upon receipt.
How can I track my order?
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can also track your shipment through our tracking page.
Can I cancel my order?
Can I cancel my order?
Yes. Orders may be cancelled before they have been processed or dispatched. Please contact us as soon as possible at info@aleveri.com.
What happens if I entered the wrong shipping address?
What happens if I entered the wrong shipping address?
Please contact us immediately if you notice an error in your shipping address. If the order has not yet been processed, we may be able to update it.