Refund policy

30-Day Easy Returns

At www.aleveri.com, we want you to love your purchase. If, for any reason, you're not satisfied, we offer an easy return process.

Return Policy Overview

• Return Window: You have 30 days from the day you received your order to initiate the return.
  
  
• Condition: Items must be unused, in their original condition, and returned with the original packaging.
  
  
• Easy Returns: Returning items to us is easy and our client support team will assist you.
  
  
• Territorial scope: This Return and refund policy applies to purchases in the United States.
  
  
  To start a return, you can contact us at info@aleveri.com. Please note that returns will need to be sent to the following address: Ningbo, Zhejiang, China (main warehouse)
  
  If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
  
  You can always contact us for any return question at info@aleveri.com.
  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Costs

• For Defective Products:
  No cost to the customer. This applies when the product is incorrect, damaged by the carrier, or defective in any other way.
  
  
• For Customer Remorse (Change of Mind):
  The actual cost of return delivery will be charged to you, the customer. This applies when you purchase the wrong product, the item does not fit, or you no longer want the item. You will be responsible for the shipping costs for returning your item. Shipping costs are non-refundable.
  
  
• Restocking Fee: We do not charge any restocking fees.
  
  

How to Return an Item

• Contact Us: Email our team at info@aleveri.com with your order number and reason for the return.
  
  
• Pack Your Item: Repack the item securely in its original packaging, including all accessories, tags, and documents.
  
  
• Send it Back: Drop your package off at the nearest shipping carrier location as per the instructions in the return authorization email.

Refund Process

• Inspection: Once we receive your return, we'll inspect the item to ensure it meets our return criteria.
  
  
• Refund: After inspection, your refund will be processed in 7 business days. It usually takes another 7 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges
Want to swap for a different size, color, or product? No problem! Reach out to us, and we'll help you exchange your item quickly and easily.

Non-Returnable Items
For hygiene and safety reasons, some items may not be eligible for return. These products will be clearly marked as non-returnable in the product description.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

For More Information:

Questions?

Visit our Frequently Asked Questions page or contact our customer services at info@aleveri.com.

• Store name: Aleveri
• Address: 3801 N Capital of Texas Hwy, Austin, TX 78746, USA
  
• Email: info@aleveri.com
• Contact form: Here
  
• EIN: 61-2147209
  
• Customer service: Our customer service is available from Monday to Friday, 9:00 AM to 5:00 PM (EST) Eastern Standard Time
• Response time: Customer service will respond within 24 hours on business days.